HOW IT WORKS

Passengers must be 60 years of age, be a resident of Harford County, and must be able to get in and out of a vehicle independently. At this time, passengers cannot be enrollees of Medicare-Medicaid. Proof of residency and age may be requested.

Passengers are transported door to door by volunteer drivers in their personal vehicles. For liability reasons, drivers may not accompany passengers into their homes. Passengers must be physically and cognitively able to conduct their own personal  business once they are at their destination.

There is no additional fee for anyone traveling from the same location and traveling to the same destination. Note: A passenger waiver form for each additional passenger must be on file in the office before the ride can be scheduled. HarGo Rides (HGR) cannot transport anyone under 8 years of age.

At the moment, passengers may only utilize HGR for transportation to and from medical appointments. Passengers are eligible for a maximum of 12 rides per month – no exceptions.

HGR provides rides daily, depending on the availability of volunteer drivers. Exceptions to this are New Year’s Day, Memorial Day, Thanksgiving, Presidents’ Day, Fourth of July, Christmas, and Labor Day. 

Yes. Our maximum one way driving distance is 35 miles from pick up. Please be aware that out of county rides are harder to fill and you should consider a back up plan should a driver not be found.

Passengers can schedule their first ride once they submit their paperwork and fees and receive a phone call informing them that their submitted paperwork has been completed and their account has been established. A welcome packet will be mailed. 

HGR accommodates one-way ride requests. The fare is the same as for a round-trip ride.

Passengers must contact HarGo Rides by phone at XXX-XXX-XXXX or through our client Ride Match Portal online at least three (3) full business days in advance to schedule trip(s). For example, if you need a ride on Friday, you must call Monday before 2:00 p.m. to schedule. Office hours are XXXXX. Messages left on the answering machine after XXXXX are returned the next business day. Passengers must provide the pick-up time, appointment time, number of passengers, destination address, zip

code, telephone #, and estimated return trip time. Medical appointments require the doctor’s name, group practice name, and phone number. For appointments at

hospitals or clinics, passengers need to also provide department.

Passengers must complete a Passenger Registration, Waiver, Agreement form and create a transportation account by sending in $45 ($20 is a non-refundable

registration fee and $25 is deposited in your transportation account).

Passengers are required to pre-pay for rides using credit or debit card payments via our client Ride Match Portal.  Checks, cash, and money orders are not accepted. Drivers are prohibited from taking payments. Note: Passengers on a limited income may qualify for subsidized rides. The GNF application and proof of income may qualify for subsidized rides. The GNF application and proof of income must be submitted as part of the application process. 

Drivers are not permitted to make unscheduled stops. One additional stop of less than one hour between the pickup and destination can be scheduled at the time the ride is requested. Drivers may be scheduled for multiple rides, so it is important thawt passengers meet them at the prearranged time and place for pick-up and return. Medical appointments vary in length; try to estimate for the longest possible visit time.

While every effort is made to find a volunteer driver, there is no guarantee that each ride will be filled. Passengers will be contacted at 2pm the day before the ride if no driver is found. Passengers will not be charged for unassigned rides.

Please cancel as early as possible so the driver can be notified. Passengers are not charged for canceled trips. Please note: Repeated cancellations or no shows inconvenience our drivers, and impact our ability to serve our passengers. Repeated cancellations or no shows may result in a suspension or termination of service per our Excessive Cancellation/No Show Policy. 

Each driver has attended orientation, passed a criminal background check, a driving record check, and a personal reference check.

When the HGR office is closed leave a message on the emergency line only for the following emergency circumstances:

• If you need to cancel a ride scheduled to take place within the next 12 hours or over the weekend.
• If you were not contacted by your driver the night before your scheduled ride.

To ensure the safety of our drivers and passengers, either the driver or the passenger may cancel a ride. If the driver is willing to drive in questionable weather, the driver will contact the passenger to confirm that they still want the ride. If the ride is canceled, please contact the HGR office. If possible, the HGR office will remain open to handle notifications of cancellations. Drives will not be provided on days that Harford County Public Schools are closed.

Look for the HGR sign on the passenger side door of the vehicle and the volunteer’s name badge.

• Smoking, eating, and drinking during a ride are prohibited.
• It is against HGR policy for our volunteers to accept tips.
• Passengers are expected to pay for tolls and parking on the day of the ride. 

Survey post cards are mailed to passengers after their first ride and every six months thereafter. We appreciate your comments.

Absolutely! Your tax-deductible donations are gratefully accepted via check or through our website (www.hargorides.com). You may also consider a Legacy Gift. Contact our Office Manager, Cheryl Gable, for more information.